Q.

What should I do if I experience technical problems with my on-line order or I am not sure how to place an order online?

A.

If you experience any problems, please call toll-free at (888) 283-6687 or e-mail us.

Q.

I would rather place an order by phone or fax.  Can I do so? 

A.

You can always place an order by phone.  Call us toll-free at (888) 283-6687. You may also fax your order to us at (419) 945-2981. A printable order form will be added to our site soon.

Q.

What types of payment are accepted?

A.

Visa, Mastercard, American Express, and Discover, and PayPal.

Q.

What is Physician Medical Supply's return policy?

A.

You cannot return sterile or sealed products.  All returns must receive advance authorization. You must contact us within 15 days of receipt of your merchandise to report any order discrepancies.  Merchandise must be returned within 30 days of receipt of merchandise in their original, undamaged packaging.  Please call us toll-free at (888) 283-6687, if you need to return merchandise.

Q.

How do I know my information is secure when I place an order through the online store?

A.

We have taken every precaution to make your transactions secure. The Physician Medical Supply, Inc. online store is protected by industry-standard security measures including 128-bit SSL (Secure Sockets Layer) encryption. You will see a small padlock icon located in the lower-left, lower-right, or upper-right corner of your screen. If you double-click on the padlock icon your browser will display the cart.bcentral security certificate issued by Microsoft Secure Server Authority. This certificate verifies the validity of the secure connection.

Q.

Does Physician Medical Supply, Inc. share my personal information with other companies?

A.

No. We respect your privacy and the security of your personal information. We will never share it with others.